The 2013 CCAS Hong Kong Study Trip will take place on 25 Feb to 1 Mar 13 and the programme consist of site visits to HKCCA Corporate winners and the HKCCA Contact Centre Symposium 2013 – Inspiring Thought Leadership to create Customer Experience which will be held on 28 Feb and 1 Mar 13 in Novotel Citygate Hong Kong and Kau Sai Chau Golf Course. The Study Trip offers a great opportunity to attend pre-conference site tours, keynote presentations, high-level case studies, golf and networking events. Thought-leaders and subject matter experts will present topics in Quality and Customer Experience Management, Multi-Channel Management, Home Agent and Virtual Contact Centre implementation, People management and Social Media management.

This Symposium is focused on the needs of contact center professionals who are dedicated to advancing the profession and elevating the customer experience to centre stage. The Symposium experience encourages professionals to interact and share their knowledge with the ultimate goal of improving industry methodologies thereby improving an organization’s customer satisfaction. This is the contact centre event you just cannot afford to miss.

If you need more information, please do not hesitate to contact Rose at 62266 8228 or email her at rose@ccas.org.sg.

Untangle unveiled today its new pricing for its plug and play line of easy to deploy security appliance. Untangle keeps your systems running smoothly and your users happy and productive.

Security appliances are more cost effective deployment option. The discounted hardware and software renewals mean you are getting the best possible value for money. These come priced without any User band limits, so you don’t have to worry about incurring incremental costs. One price for all users!

For Pricing Details check out Untangle Website.

You can also avail of our 24×7 security monitoring service.

John Sawyer wrote about security implications of being hosted in the cloud  in “Spot the Trouble in the Cloud” for InformationWeek. He highlights the security challenges for cloud based hosting. In particular:

“…enterprises are flying blind unless they adapt their security monitoring, incident response and digital forensic policies and procedures to the cloud… most cloud provider SLA state security is up to the customer”.

The steps to mitigate this challenge is to start monitoring. Enable system logs and send them over to your syslog server. Alternatively Mr Sawyer suggests the use of services like Loggly or products like Splunk, Tenalbe’s SecurityCenter and Log Corrlelation for your log management analysis.

In addition, you could outsource the monitoring to a dedicated team of professionals to notify you of any incidents that would otherwise escape your attention. You can also incorporate such a team into your incident handling policies and procedures. These teams are called Managed Security service providers (MSSPs).

Some of the security tasks MSSPs undertake on your behalf:

1. System Patch management
2. Malware detection and analysis
3. IPS/IDS Incident Response
4. Identity and password management
5. Log analysis
6. Researching new threats
7. Writing or preparing reports for audit teams

Contact  marketing@futuregen.sg to see how you can benefit from our MSSP offerings and secure your data today!

Futuregen attended the Philippine eCommerce Summit held at Manila Peninsula Hotel on Feb 24, 2012.

Futuregen is honored to be a sponsor to TEDxXavierSchool by providing the transcription for the talks. The inaugural TEDxXavierSchool will take place on the Xavier School campus on the morning of Saturday, February 18, 2012.

Described as an “intellectual circus,” the event will bring people together for presentations by global thoughtleaders, focusing on the theme “Innovation built on tradition.”Kicking off at 8am,TEDxXavierSchool “Innovation built on tradition” will be a half-day event to exploreways in which we innovate based on our history and our own experiences.

Interested attendees must secure a free ticket to participate in the limited-space TEDxXavierSchoolevent. Ticket applications are available at www.TEDxXavierSchool.com and must be received by11:59pm on Friday, February 17, 2012 — or the day before the event begins — to be considered foradmission. All ticket types, regardless of category, are FREE of charge.Innovators scheduled to speak in person at TEDxXavierSchool include
•Raynard Raphael Lao — a Xavier High School student, who is also a champion public speaker atboth local and regional competitions
•Brian Maraña — International Programs Coordinator of Xavier School who has transformed theway students learn from the world
•Tony Meloto — Founder of Gawad Kalinga, providing countless homes to the homeless andbuilding them into communities, and speaker at the World Economic Forum
•Dodie Ng — Games and apps creator who also founded a robotics organization and team for theyouth, while also being a Xavier High School student
•Mark Ruiz — Co-Founder of Hapinoy and Founder of Rags2Riches, providing social businessenterprise and microenterprise development as a living means to some of the poorest people
•Brian Tenorio — Internationally-acclaimed, New York-based designer who has altered the way development is done, through DesignRegular.

Updates may be accessed through the event’s Facebook page at http://facebook.com/ TEDxXavierSchool , or through Twitter via the #TEDxXS hashtag

TEDxXavierSchool Transcript

Yes we do Audio to Text services. These transcription services help business and legal firms with converting their audio materials from Annual general meetings, group discussions, research interviews, legal depositions etc into Microsoft Word document format.  This is how services transcription process works.

Companies have found several benefits to getting transcription services for their audio files.

One is to transcribe files to increase web traffic.
Another is to use transcription firms to produce captions/subtitles that can be read by a new market segment.
Finally, new US laws are in effect which require the use of transcription services:

• 21st Century Communications and Video Accessibility Act (2010)
• Workforce Rehabilitation Act Section 504 and 508 (1998)
• Americans with Disabilities Act (1990)

In summary, these laws require companies and government agencies to ensure that the content is accessible to employees and the public – specially those with disabilities that prevent them from accessing audio content.

Introducing Global Call Answering Service - a new promotional offering for businesses wanting to go global!

For most companies around the world, whether big or small, the phone is one of the most important means of communication. Having your own virtual phone number which comes with a virtual receptionist could be really beneficial for your company. Here are some of the benefits of having international telephone numbers that are answered by our virtual receptionists:

1. Own More Than One Number: Your business can have more than one number, and the best part is, you can have local numbers in 60 countries. This means that clients from all over the world can contact you without worrying about the toll charges.

2. Low Cost  Virtual Receptionist: Our service comes with an answering service. This means every single call to your international virtual phone number will be attended by your very own virtual receptionist. This means you do not have to hire a full time staff.

3.Make Your Company Seem Larger:  Having local numbers in 60 countries makes your company appear to be much more larger than it is. This is impressive to a global buyer. Even if your business only consists of handful of employees or perhaps even just yourself, you can make it seem like it is large with many different numbers across the several countries.

4. Takes A Way The Need For Pricey Upgrades: If you want to set up many different phone numbers for your office, you will need to spend a lot on PaBX, wiring and communications set up. However, if you use our virtual call center, it eliminates the need to do so. Let us settle everything, from setting up of phone numbers to answering your phone calls.

Service Scope:

We provide global telephone numbers and combine that with our responsive English language answering service for businesses that want to enable their global clients to connect with them without having to pay for expensive toll charges.

You get a dedicated inbound phone number in any one of the 60 countries we currently operate in and route all inbound calls from that number to our call center where our customer service representatives answer them. Think of them as your very own virtual receptionists that answer the calls and email the details of the call to you.

Promotional Details ( Good for 1st 6 months):

• Setup Fee: 150.00 SGD
• Monthly Answering Fee: 50.00 SGD per number(Regular: 200 SGD)
• Monthly Number Fee: 15.00 SGD per number (Regular: 35.00 SGD)

Coverage: Singapore Office hours Mondays to Fridays from 9am to 7pm. Maximum of 50 calls per plan per month.

Options:

• 24×7 coverage
• Call Transfers to 3rd party
• Mandarin Speakers
• Higher call volume plans

Note: As this is a pilot program, we will be accepting only a limited number of service engagement on a first come first serve basis.

The first-ever DEMO Asia conference is just weeks away, and we’re excited to announce our panel of speakers and DEMO sages – industry leaders, investors, and CEOs of flourishing start-ups – who will be offering valuable insight to the 70+ Launch and Pitch companies debuting their products and services onstage.

Moderator:
Matt Marshall — Executive Producer, DEMO & Editor-in-Chief, Venturebeat
Keynote Speaker:
Robert Kim — Director (Consumer Infocomm), Media Development Authority, Singapore
Speakers:
Jeff Clavier — Founder of SoftTech VC
Philip Lim Feng – Chief Executive Officer, Exploit Technologies Pte Ltd
Adeo Ressi — Founder Member, TheFunded.com
Michael Yap – Deputy CEO & Executive Director of Interactive Digital Media Programme Office, Media Development Authority, Singapore
Sages:
Zane Adam — Senior Director, Azure Asia, Microsoft
Michel Birnbaum – General Partner, iGlobe
Simone Brunozzi — Technology Evangelist, Amazon Web Services, APAC

Dr. Jeff Chi — Managing Director, Vickers Venture; Partner & VP – Investments, Vickers Capital Group
Michelle Guthrie – JAPAC Director of Strategic Business Development
Rebeca Hwang — Co-founder, Younoodle
Jawed Karim – Co-founder, Youtube
Arnon Kohavi – Founder, Yarden VC
Ed Quek — Director, Platform Strategy, Microsoft
Dr. Gopi Kurup – CEO, Telekom Malaysia
Vinnie Lauria – Co-Founder, Lefora
Antonny Liem — CEO, Merah Putih Incubator
Lim Kuo-yi — CEO Infocomm Investment Pte Ltd
Ni ZhengDong – Founder, CEO, President & Managing Partner Zero2IPO
Guy Proulx — Managing Director, Transpacific IP
Chris Shipley – Founder, Guidewire Group
Jessica Tan — Managing Director, Microsoft Singapore
Albert Tay – Director, Oracle Fusion Middleware, Oracle Corporation, APAC Division
Marc van der Chijs – Founder, Tudou.com
Danny Wilson — Founder & CEO, Pixelmetrix

DEMO Alumni Panel:
Steven Goh — Co-founder & CEO, migg3
Mario Jobbe — Co-founder & COO, Circos
Jerry Kuo — Founder & CEO, Atlas Post
Matthew Roszak — Co-founder, Silkroad Tech

The inaugural DEMO Asia is happening from Wednesday 29 February to Friday 2 March at Matrix@Biopolis, Singapore

Want to be part of this exciting event? Register for the event here.
Use this promo code for a 5% dicsount on your ticket: SGE68S