Higher Impact Contact Center Services

Be the first to combine Big Data Analytics with in your Contact Center. You get competitive insights from using the Right data and a prediction model to help optimize customer care environments.

Big Data Analytics and Contact Centre services

Big Data Analytics combined with Contact Center Service

A McKinsey study on Building a Data Driven Strategy show that to “…fully exploit data and analytics requires 3 mutually supportive capabilities..”–right data, advanced analytics capabilities and determination to transform the organization.

By engaging our multi-channel (voice, chat, SMS) contact center with over 10 years of experience servicing US, Asian and Australian businesses, you leverage on our vast expertise of managing and engaging with your customer.

By tapping on our skills in business analytics, data center management and Big Data analytics, we can harness the ‘dark data’ from such customer interactions and provide your company with heretofore untapped customer insights.

As an option, we can create predictive models based on mashing your internal data with external data to provide you with a powerful and compelling competitive advantage… or to just optimize business outcomes.

All these for a very reasonable package price.  Minimum term is 6 months and at least 5 agents.  To learn more, talk to our 24×7 online chat operators by clicking at the bottom right corner of our page.

 

Future Gen to Participate in RootCon 2016

RootCon 2016
RootCon 2016

Watch Mr Wilson L. Chua present actual cases at the Root Con 2017 event in Tagaytay, Philippines where Big Data Analytics was used to help uncover hacks and attempts.

Cases showcase how descriptive and predictive analytics can be used to help network admins present their analysis in a graphical and more intuitive format – one that helps C-level executives more easily understand and grasp the complex landscape.

Social Sentiment Analysis Report

Pilipinas

Future Gen provided sentiment analysis on the ongoing Philippine Presidential campaigns to Manila Bulletin, the Philippines oldest nationwide newspaper publisher. The sentiment analysis was done through the use of a human scored training set and machine learning to come up with a model. X-Validation test show prediction accuracy of 60% +/- 0.72%.

capture-debate-compared

Details on the report can be read here: http://www.mb.com.ph/big-data-analytics-duterte-bags-3rd-debate-roxas-closes-in/

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