Call Center Operations 呼叫中心運營

Success in Call Center Operations成功的呼叫中心運營
Involves a lot of things.涉及到了很多東西。 We provide site selection evaluations services.我們提供選址評估服務。 Then we help in HR activities like agent recruitment, agent selection, agent skills development, and finally, agent retention.然後我們幫助人力資源活動，如代理招聘，選拔代理，代理技能開發，以及最後，代理保留。

Secondly, your delivery infrastructure must be resilient and capable of delivering on your service level agreement with your principal.其次，你的交付基礎架構必須是靈活，能夠提供您的服務水平協議與你的本金。 We provide invaluable insights by using SNMP(simple network monitoring protocol) to monitor your internet availability and quality, VOIP deployment and voice quality assurance.我們提供了寶貴的見解通過SNMP（簡單網絡監控協議）監視你的互聯網供應和質量，部署VoIP和語音質量保證。 We also measure server and workstation uptimes.我們也測量服務器和工作站uptimes。

Finally, we provide you with the key metrics of success in running particular campaigns: inbound customer care, surveys, tech support, appointment settings, lead qualifying and outbound telemarketing.最後，我們向您提供關鍵數據的成功運行，特別是在運動：入站客戶服務，調查，技術支持，委任設置，導致出站排位賽和營銷。