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Category Archives: Singapore Call Center
Global Call Answering Service
Introducing Global Call Answering Service - a new promotional offering for businesses wanting to go global! For most companies around the world, whether big or small, the phone is one of the most important means of communication. Having your own virtual phone number which … Continue reading
Posted in Singapore Call Center
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Futuregen to Attend DemoAsia
The first-ever DEMO Asia conference is just weeks away, and we’re excited to announce our panel of speakers and DEMO sages – industry leaders, investors, and CEOs of flourishing start-ups – who will be offering valuable insight to the 70+ … Continue reading
Gain Useful Insights into Your Call Center
Loway Research has appointed Futuregen to resell and support its highly popular QueueMetric Software in Asia and Pacific region. Queuemetric enables Asterisk based call centers to gain visibility into their agents’ performance. Main benefits include: Service levels achieved Agent KPIs like: … Continue reading
Call Center Site Visit
Picture shows the outside building housing Group RCI, a singapore call center, bronze awardee from CCAS. The building is a few meters away from the newly opened circle line marymount station.
Posted in Events, Singapore Call Center
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Singapore Call Centers
Here are some list of call centers in Singapore that i have searched: Global BPO PTE Ltd. 1 Fullerton Road #02-01 One Fullerton Singapore 049213 Telephone: +65 6832 5016 Fax: +65 6408 3801 Email: info@globalbpo.sg Web: www.globalbpo.sg Singapore – 3D Networks Singapore Pte Ltd … Continue reading
Monitoring Promo at 135 SGD per Device
In keeping with the tough times, Futuregen is offering a promotion on its Global Network Monitoring Service. The benefits are explained on a previous article on Global Network Monitoring Service. Our service works by polling (talking to) your network devices … Continue reading
Contingent Workforce Option
Try our instant, on-demand contact center services that engages anywhere from 2 agents to 20 agents with campaign durations from 1 week to over a year. In today’s tough business environment, a contact center or business process outsourcing company COULD … Continue reading
Call Center Presentation: Tips for Operators
Since I am in Singapore, I could not deliver my presentation on how monitoring your call center enhances productivity. This is going to be presented at the PhilCall SME Call Centers Vendor’s Day on Oct 17, 2008 at the CICT-NCC … Continue reading
Call Center Seminar: Handling Difficult Performance Issues
Futuregen was fortunate enough to have caught this great training by Chris Fenney. It was organized by the CCAS (Call Center Association of Singapore). Chris (Picture shown below), i still remember B.E.E.R, Smart Goals and G.R.O.W. The training was done … Continue reading
PBX Conference in Malaysia
Photo shows Mr Mark Spencer of Asterisk fame, at the Asterisk Conference in Kuala Lumpur, Malaysia.
