Picture shows the outside building housing Group RCI, a singapore call center, bronze awardee from CCAS. The building is a few meters away from the newly opened circle line marymount station.

  Here are some list of call centers in Singapore that i have searched: 

Singapore – 3D Networks Singapore Pte Ltd

http://www.3dnetworks.com/

#03-05 New Tech Park

Singapore 556741

Phone: +65 6723 6888

Fax: +65 6382 0030

iassist.sing@planet1world.com

 

—————————————————

 

AirTouch Pte Ltd

390 Victoria Street

#03-19 Golden Landmark

Singapore 188061

Tel : +65 68771030

Fax: +65 67676942

contactus@air-touch.com

 

http://www.air-touch.com/

—————————————————

 

Ascendas Pte Ltd

Ascendas Land (Singapore) Pte Ltd

Ascendas Services Pte Ltd

61 Science Park Road

#04-01 The Galen

Singapore Science Park III

Singapore 117525

Tel : (65) 6774 1033

Fax : (65) 6778 4761

Email : ascendas@ascendas.com

 

http://www.ascendas.com

————————————————–

 

Pacnet Singapore offices:

Global Headquarters:

89 Science Park Drive

#01-07 The Rutherford

Singapore 118261

Tel: +65.6872.0322

Fax: +65.6774.1677

 

http://www.pacnet.com/

 

 

————————————————–

 

E Resource 21 Pte Ltd.

 

Address:

100 Jalan Sultan, #02-23

Sultan Plaza

Singapore 198782

 

Global Telephone : 1818 – 663 8998

Tel: (65) 6820 2121

Fax: (65) 6820 0821

Email: services@er21.com

 

NOC: +65 6491 9369

 

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Dialogic Singapore Pte Ltd

25 Serangoon North Ave 5

Keppel Digihub, #05-12

SINGAPORE 554 914

Tel: +65 6496 4660

Fax: +65 6496 4661

Sales:sales.asia@dialogic.com

Marketing:marketing.asia@dialogic.com

 

http://www.cantata.com/

—————————————————

 

CSC Computer Sciences Pte Ltd

139 Cecil Street #06-00

Cecil House

Singapore 069539

General Line: +65-6221 9095

General Fax: +65-64226 6464

 

http://www.csc.com/

 

Clifford Centre #07-07

Singapore 048621

Main: (65) 6327 6327

Fax: (65) 6517 4959

 

 

http://www.efusion.com.sg/

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Equant Singapore

Equant Asia Pacific

Block 750 Oasis

Chai Chee Road #04-02

Technopark@ Chai Chee

Singapore 469000

 

Phone: +65-6517-1000

Fax: +65-6419-6465

 

http://www.equant.com/

—————————————————–

 

Singapore

–

#04-02 Technopark @ Chai Chee

Singapore 469000

Tel: +65-65-17-1000

Fax: +64-64-19-6465

 

 

http://www.orange-business.com/en/mnc2/footer/local/office_singapore/singapore/index.html

——————————————————-

 

Hewlett-Packard Services Singapore

Hewlett-Packard Asia Pacific Ltd.

450 Alexandra Road

Singapore 119960

Phone: (+65) 6275-3888

Fax: (+65) 6275-6839

 

 

http://www.hp.com/

——————————————————–

 

Singapore Office

#02-22, Phase Z.ro

Technopreneur Park

151 North Buona Vista Road

Singapore

Tel: + 65 6722 6333

Fax: + 65 6722 6334

Email: info@hitel.com.sg

 

 

Aeradio Technology PTE LTD 
Phone  + +65 354 0620
Fax  + +65 354 0587
Email  aeradio_at_pacific.net.sg 
Contact: June Ngiam

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Organisation name Cedant Asia Pacific Pte Ltd 
 
Address  31 Kaki Bukit Road 3, 31 Kaki Bukit Road 3 
Postal Code  417 818 

Phone  + +65 841 9899
Fax  + +65 841 2088
Email   
Organisation URL  http://www.cedant.com 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Compaq computers Asia pte Ltd 
 
Address  Compaq Centre Tampines Plaza, 5 Tampines Central 1 #01-01 
Postal Code  529541 
Phone  + +65 1800 395 1111
Fax  + 
Email  callme_at_compaq.com 
Organisation URL  http://www.compaq.com.sg 

+++++++++++++++++++++++++++++++++++++++++++++++++
Dynamics Software Distribution (S) Pte Ltd 
 
Address  10 Anson Road, #33-09/ 11 International Plaza 
Postal Code  079903 
Phone  + +65 325 5688
Fax  + +65 225 8766
Email  info_at_dynamics-software.com.sg 
Organisation URL  http://www.dynamics-software.com.sg 
Contact:Patrice Teo

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Organisation name Cincom Systems (Singapore) Pte Ltd 
 
Address  10 Anson Road 
Postal Code  079903 
Phone  +  +65 223 8355 
Fax  + +65 221 4629
Email  htng_at_cincom.com 
Organisation URL  http://www.cincom.com/singapore/ 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Call Centre Council of Singapore (CCCS) 
 
Address  37 Jalan Pemimpin Union Industrial Bldg., Blk B #03-04 
Postal Code  577177 
Phone  +  +65 251 9266 
Fax  + +65 356 9091
Email  cccsing_at_singnet.com.sg 
Organisation URL  http://www.cccs.com.sg/ 

+++++++++++++++++++++++++++++++++++++++++
Cyberengineering Pte Ltd 
 
Address  152 Beach Road, #13-06 Gateway East 
Postal Code  189721 
Phone  + +65 398 1227
Fax  + +65 398 1309
Contact:Name Arthur Chua 
Email arthurchua_at_ces.com.sg 
 
+++++++++++++++++++++++++++++++++++++++++++++++++++
Eglocal Technology Services 

Address  302 Orchard Road, #07-01 Tong Building 
Postal Code  238862 
Phone  + +65 835 5850
Fax  + +65 835 1980
Email   
Organisation URL  http://www.eglobaltechnology.com 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Genesys Telecommunications Laboratories Asia Pte Ltd   
Address  6 Battery Road #18-08 
Postal Code  049909 
Phone  +  +65 538 9886 
Fax  + +65 536 9989
  
Organisation URL  http://www.genesyslab.com 
Contact: Christina Kan   
Email chriskan_at_genesyslab.com 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Help Desk Institute – Singapore 
Address  Blk 125, Bukit Merah Lane 1, #04-162 
Postal Code  150125 
Phone  +  +65 271 1273 
Fax  + +65 271 1219
Email  hdisin_at_mbox2.singnet.com.sg 
Contact:Linda Luk

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Pacnet Singapore offices:
Global Headquarters:
89 Science Park Drive
#01-07 The Rutherford
Singapore 118261
Tel:   +65.6872.0322
Fax: +65.6774.1677
email:channel.sg@pacnet.com

In keeping with the tough times, Futuregen is offering a promotion on its Global Network Monitoring Service. The benefits are explained on a previous article on Global Network Monitoring Service.

Our service works by polling (talking to) your network devices every 5 minutes using SNMP (Simple Network Management Protocol). SNMP gathers data about your device and stores it in our Database. This enables us to do baseline analysis on a daily, weekly, monthly and yearly basis.

Some of the most common causes of downtimes that we can identify and notify include:
- Lease Line disruptions and bit errors
- Network Routing Issues
- Abnormal resource utilization for bandwidth, cpu, memory, disk usage

The details of the promotions are as follows:

1. Affordable per device pricing.
You can avail of the service by enrolling as little as one device (router, server or switch) to our service. The Per Device Per month fee is only 135 SGD.

2. Device attributes monitored:
Each device that is enrolled in the promo will have its cpu, memory, and bandwidth monitored.

For SNMP enabled servers, we can also monitor the disk usage and create alerts if these get past 80% utilized.

For routers with upstream links, we also monitor the bit error rates and create alerts for situations where the line quality deteriorates–even before users feel the ‘sluggishness’ of the line.

3. Notification within 10 minutes
When a device or link goes down, our service level agreement is to contact you or your designated officer to inform you of the event. This proactive alert enables you to accelerate the recovery from downtimes.

The following optional service/deliverables can be added:
1. Syslog server..where network or device events can be posted automatically for review (10 SGD per device per month)
2. Graphs and charts for executive briefing (15 SGD per report)

To enroll in the program, kindly email marketing[at]futuregen.sg. Related documents: Network Offering Brochure Scope of Work , Network Device Details Form

Try our instant, on-demand contact center services that engages anywhere from 2 agents to 20 agents with campaign durations from 1 week to over a year.

In today’s tough business environment, a contact center or business process outsourcing company COULD be relied upon as potential partner/contingent workforce –one that could be relied upon to provide extra manpower for sudden surges in business activities.

The availability of contingent workforce providers like outsourcing companies enables companies to hold off on increasing headcount while maintaining a back up plan for hopefully, higher business acitivities. Lower fixed overheads allow companies to be nimble and respond quicker to changes in business environment.

We want our clients to save on capex (Capital Expenditures) by using our contact center facilities (computers, internet infrastructure). This also saves on space and on rent. Our clients are attracted to our low rates, innovative solutions and flexible resources.  This flexibility to activate contact center services on demand is a key strategy in these times of recession. You reduce your overhead.

Here is an excerpt from a somewhat similar train of thought from BT as published in Telecoms Asia, December 2008 Edition:

Outsourcing versus in-house ownership has clearly become more topical given the current developments in the global economy.

Businesses are actively looking at ways to reduce costs for longer term sustainability. The recent actions of some banks to sell non-strategic business units provide a clear example of how businesses recognize the need to delineate between what are core and what are non-core competencies when delivering to their business objectives.

Outsourcing should be about realizing assets that do not add value to core competencies but in fact detract or dilute focus from business differentiation. Outsourcing needs to be focused on enabling businesses to leverage the benefits of freeing up these non-core assets to invest back into their core competencies or leverage additional business cost reductions.

The outsourcing of IT support and communications services will be increasingly common next year in the context of freeing up non-core assets, however, not in the sense of full end-to-end ownership of a business unit, rather the shift to a managed service type outsourcing. The managed service we traditionally know of meant that for a fixed term and a fixed service, there was a fixed price hence a business knew what to expect.

However, in the current economic climate we are seeing that businesses require greater flexibility or a degree of compromise to grow as and when the business requires it, but also to be able to trim down when business¬es no longer flourish as in the current market context.

The concept of outsourcing has matured over the years, and its latest evolution will be a non-capex, flexible, scalable solution that is customer specific while leveraging common platforms.

This allows businesses to increasingly focus on growth or cost reduction requirements relating to business processes rather than what will increasingly be regarded as overhead, such as IT and communications.

This approach is best defined as a partnership, with shared risk and shared rewards, recognizing the need to balance long-term sustainable growth with short-term profitability.
Source: Telecom Asia -Nathan Bell, BT’s general manager for portfolio and.partnerships, Asia Pacific

 

Call Center Directory is the No. 1 online resource for information regarding call center industry

Since I am in Singapore, I could not deliver my presentation on how monitoring your call center enhances productivity. This is going to be presented at the PhilCall SME Call Centers Vendor’s Day on Oct 17, 2008 at the CICT-NCC Building on CP Garcia Ave, Diliman QC.

So the next best thing is to record my presentation and upload it here

 

Futuregen was fortunate enough to have caught this great training by Chris Fenney. It was organized by the CCAS (Call Center Association of Singapore). Chris (Picture shown below), i still remember B.E.E.R, Smart Goals and G.R.O.W.

The training was done at the R.E.L.M. on September 16, 2008.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Photo shows Mr Mark Spencer of Asterisk fame, at the Asterisk Conference in Kuala Lumpur, Malaysia.