Category Archives: Singapore Call Center

Singapore Call Centers

 Here are some list of call centers in Singapore that i have searched: 

Global BPO PTE Ltd.
1 Fullerton Road #02-01
One Fullerton
Singapore 049213

Telephone:  +65 6832 5016
Fax: +65 6408 3801
Email: info@globalbpo.sg
Web: www.globalbpo.sg

Singapore – 3D Networks Singapore Pte Ltd

http://www.3dnetworks.com/

151 Lorong Chuan

#03-05 New Tech Park

Singapore 556741

Phone: +65 6723 6888

Fax: +65 6382 0030

iassist.sing@planet1world.com

 

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AirTouch Pte Ltd

390 Victoria Street

#03-19 Golden Landmark

Singapore 188061

Tel : +65 68771030

Fax: +65 67676942

contactus@air-touch.com

 

 

http://www.air-touch.com/

 

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Ascendas Pte Ltd

Ascendas Land (Singapore) Pte Ltd

Ascendas Services Pte Ltd

61 Science Park Road

#04-01 The Galen

Singapore Science Park III

Singapore 117525

Tel : (65) 6774 1033

Fax : (65) 6778 4761

Email : ascendas@ascendas.com

 

 

http://www.ascendas.com

 

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Pacnet Singapore offices:

Global Headquarters:

89 Science Park Drive

#01-07 The Rutherford

Singapore 118261

Tel: +65.6872.0322

Fax: +65.6774.1677

 

 

http://www.pacnet.com/

staffing.sg@pacnet.com

 

 

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E Resource 21 Pte Ltd.

 

Address:

100 Jalan Sultan, #02-23

Sultan Plaza

Singapore 198782

 

Global Telephone : 1818 – 663 8998

Tel: (65) 6820 2121

Fax: (65) 6820 0821

Email: services@er21.com

 

NOC: +65 6491 9369

 

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Dialogic Singapore Pte Ltd

25 Serangoon North Ave 5

Keppel Digihub, #05-12

SINGAPORE 554 914

Tel: +65 6496 4660

Fax: +65 6496 4661

Sales:sales.asia@dialogic.com

Marketing:marketing.asia@dialogic.com

 

 

http://www.cantata.com/

 

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CSC Computer Sciences Pte Ltd

139 Cecil Street #06-00

Cecil House

Singapore 069539

General Line: +65-6221 9095

General Fax: +65-64226 6464

 

 

http://www.csc.com/

 

eFusion Pte Ltd24 Raffles Place

Clifford Centre #07-07

Singapore 048621

Main: (65) 6327 6327

Fax: (65) 6517 4959

 

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Equant Singapore

Equant Asia Pacific

Block 750 Oasis

Chai Chee Road #04-02

Technopark@ Chai Chee

Singapore 469000

 

Phone: +65-6517-1000

Fax: +65-6419-6465

http://www.equant.com/

 

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Singapore

 
Chai Chee OfficeBlk 750 Oasis, Chai Chee Road

#04-02 Technopark @ Chai Chee

Singapore 469000

Tel: +65-65-17-1000

Fax: +64-64-19-6465

 

 http://www.orange-business.com/en/mnc2/footer/local/office_singapore/singapore/index.html

 

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Hewlett-Packard Services Singapore

Hewlett-Packard Asia Pacific Ltd.

450 Alexandra Road

Singapore 119960

Phone: (+65) 6275-3888

Fax: (+65) 6275-6839

 

http://www.hp.com/

 

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Singapore Office

#02-22, Phase Z.ro

Technopreneur Park

151 North Buona Vista Road

Singapore

Tel: + 65 6722 6333

Fax: + 65 6722 6334

Email: info@hitel.com.sg

 

Aeradio Technology PTE LTD
Phone  + +65 354 0620
Fax  + +65 354 0587
Email  aeradio_at_pacific.net.sg
Contact: June Ngiam

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Organisation name Cedant Asia Pacific Pte Ltd

Address  31 Kaki Bukit Road 3, 31 Kaki Bukit Road 3
Postal Code  417 818

Phone  + +65 841 9899
Fax  + +65 841 2088
Email
Organisation URL  http://www.cedant.com
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Compaq computers Asia pte Ltd

Address  Compaq Centre Tampines Plaza, 5 Tampines Central 1 #01-01
Postal Code  529541
Phone  + +65 1800 395 1111
Fax  +
Email  callme_at_compaq.com
Organisation URL  http://www.compaq.com.sg

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Dynamics Software Distribution (S) Pte Ltd

Address  10 Anson Road, #33-09/ 11 International Plaza
Postal Code  079903
Phone  + +65 325 5688
Fax  + +65 225 8766
Email  info_at_dynamics-software.com.sg
Organisation URL  http://www.dynamics-software.com.sg
Contact:Patrice Teo

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Organisation name Cincom Systems (Singapore) Pte Ltd

Address  10 Anson Road
Postal Code  079903
Phone  +  +65 223 8355
Fax  + +65 221 4629
Email  htng_at_cincom.com
Organisation URL  http://www.cincom.com/singapore/

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Call Centre Council of Singapore (CCCS)

Address  37 Jalan Pemimpin Union Industrial Bldg., Blk B #03-04
Postal Code  577177
Phone  +  +65 251 9266
Fax  + +65 356 9091
Email  cccsing_at_singnet.com.sg
Organisation URL  http://www.cccs.com.sg/

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Cyberengineering Pte Ltd

Address  152 Beach Road, #13-06 Gateway East
Postal Code  189721
Phone  + +65 398 1227
Fax  + +65 398 1309
Contact:Name Arthur Chua
Email arthurchua_at_ces.com.sg

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Eglocal Technology Services

Address  302 Orchard Road, #07-01 Tong Building
Postal Code  238862
Phone  + +65 835 5850
Fax  + +65 835 1980
Email
Organisation URL  http://www.eglobaltechnology.com
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Genesys Telecommunications Laboratories Asia Pte Ltd
Address  6 Battery Road #18-08
Postal Code  049909
Phone  +  +65 538 9886
Fax  + +65 536 9989

Organisation URL  http://www.genesys.com
Contact: Christina Kan
Email chriskan_at_genesyslab.com

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Help Desk Institute – Singapore
Address  Blk 125, Bukit Merah Lane 1, #04-162
Postal Code  150125
Phone  +  +65 271 1273
Fax  + +65 271 1219
Email  hdisin_at_mbox2.singnet.com.sg
Contact:Linda Luk

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Pacnet Singapore offices:
Global Headquarters:
89 Science Park Drive
#01-07 The Rutherford
Singapore 118261
Tel:   +65.6872.0322
Fax: +65.6774.1677
email:channel.sg@pacnet.com

 

Monitoring Promo at 135 SGD per Device

In keeping with the tough times, Futuregen is offering a promotion on its Global Network Monitoring Service. The benefits are explained on a previous article on Global Network Monitoring Service.

Our service works by polling (talking to) your network devices every 5 minutes using SNMP (Simple Network Management Protocol). SNMP gathers data about your device and stores it in our Database. This enables us to do baseline analysis on a daily, weekly, monthly and yearly basis.

Some of the most common causes of downtimes that we can identify and notify include:
– Lease Line disruptions and bit errors
– Network Routing Issues
– Abnormal resource utilization for bandwidth, cpu, memory, disk usage

The details of the promotions are as follows:

1. Affordable per device pricing.
You can avail of the service by enrolling as little as one device (router, server or switch) to our service. The Per Device Per month fee is only 135 SGD.

2. Device attributes monitored:
Each device that is enrolled in the promo will have its cpu, memory, and bandwidth monitored.

For SNMP enabled servers, we can also monitor the disk usage and create alerts if these get past 80% utilized.

For routers with upstream links, we also monitor the bit error rates and create alerts for situations where the line quality deteriorates–even before users feel the ‘sluggishness’ of the line.

3. Notification within 10 minutes
When a device or link goes down, our service level agreement is to contact you or your designated officer to inform you of the event. This proactive alert enables you to accelerate the recovery from downtimes.

The following optional service/deliverables can be added:
1. Syslog server..where network or device events can be posted automatically for review (10 SGD per device per month)
2. Graphs and charts for executive briefing (15 SGD per report)

To enroll in the program, kindly email marketing[at]futuregen.sg. Related documents: Network Offering Brochure Scope of Work , Network Device Details Form

Contingent Workforce Option

Try our instant, on-demand contact center services that engages anywhere from 2 agents to 20 agents with campaign durations from 1 week to over a year.

In today’s tough business environment, a contact center or business process outsourcing company COULD be relied upon as potential partner/contingent workforce –one that could be relied upon to provide extra manpower for sudden surges in business activities.

The availability of contingent workforce providers like outsourcing companies enables companies to hold off on increasing headcount while maintaining a back up plan for hopefully, higher business acitivities. Lower fixed overheads allow companies to be nimble and respond quicker to changes in business environment.

We want our clients to save on capex (Capital Expenditures) by using our contact center facilities (computers, internet infrastructure). This also saves on space and on rent. Our clients are attracted to our low rates, innovative solutions and flexible resources.  This flexibility to activate contact center services on demand is a key strategy in these times of recession. You reduce your overhead.

Here is an excerpt from a somewhat similar train of thought from BT as published in Telecoms Asia, December 2008 Edition:

Outsourcing versus in-house ownership has clearly become more topical given the current developments in the global economy.

Businesses are actively looking at ways to reduce costs for longer term sustainability. The recent actions of some banks to sell non-strategic business units provide a clear example of how businesses recognize the need to delineate between what are core and what are non-core competencies when delivering to their business objectives.

Outsourcing should be about realizing assets that do not add value to core competencies but in fact detract or dilute focus from business differentiation. Outsourcing needs to be focused on enabling businesses to leverage the benefits of freeing up these non-core assets to invest back into their core competencies or leverage additional business cost reductions.

The outsourcing of IT support and communications services will be increasingly common next year in the context of freeing up non-core assets, however, not in the sense of full end-to-end ownership of a business unit, rather the shift to a managed service type outsourcing. The managed service we traditionally know of meant that for a fixed term and a fixed service, there was a fixed price hence a business knew what to expect.

However, in the current economic climate we are seeing that businesses require greater flexibility or a degree of compromise to grow as and when the business requires it, but also to be able to trim down when business¬es no longer flourish as in the current market context.

The concept of outsourcing has matured over the years, and its latest evolution will be a non-capex, flexible, scalable solution that is customer specific while leveraging common platforms.

This allows businesses to increasingly focus on growth or cost reduction requirements relating to business processes rather than what will increasingly be regarded as overhead, such as IT and communications.

This approach is best defined as a partnership, with shared risk and shared rewards, recognizing the need to balance long-term sustainable growth with short-term profitability.
Source: Telecom Asia -Nathan Bell, BT’s general manager for portfolio and.partnerships, Asia Pacific

 

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Call Center: Asterisk Conference 2008

AsterConference Asia 2008 is a conference dedicated to Asterisk, the IP-PBX Telephony Software that has changed the telecommunication landscape in the Business World. AsterConference Asia is your premier choice for everything Asterisk, in Asia.

Find out all you need to know about Asterisk, meet with it’s founder and creator Mr Mark Spencer who will deliver the keynote address and network with others in the Asterisk community.

AsterConference Asia 2008 will be held on the 10th September 2008 at Crown Princess Hotel,Kuala Lumpur, followed by 2 concurrent workshops on 11th September 2008 titled:

(i) Asterisk Essentials
Instructor: Mr Reza M (Canada)

(ii) Integrating Wireless Technology with Asterisk
Instructor: Mr David Duffett (UK)

Venue : Crown Princess Hotel, Kuala Lumpur

Registration is now open. Don’t miss out on the PREMIER EARLY BIRD SPECIAL for registration before 31st July, 2008.  For more information on AsterConference Asia 2008, speakers and program, visit www.asterconference.com

CCAS Event: CPF Contact Center Site Visit

Site Visit to CPF Contact Centre,  CCAS International Awards 2007,  BRONZE Awards Winner, Best Contact Centre of the Year (Under 100 seats)

Date: Friday, 1 August 2008
Time: 3 pm
Venue: CPF Contact Centre, 1 Tampines Central 5, CPF Tampines Building

1) All participants will meet at the lobby of CPF Tampines Building at 2.45pm on the event day

2) All participants are reminded to bring their Identification Card (NRIC) on that day for entrance purposes

3) Photo-taking is strictly not allowed on the day of the event in CPF Contact Centre

The Central Provident Fund (CPF) is a comprehensive social security savings plan that has provided Singaporeans with a sense of security and confidence in their old age. Funds contributed by both employer and employee can be used by the employee for retirement, healthcare, home ownership, family protection and asset enhancement.

The Board has leveraged on information technology to enhance the customer service experience. These include my cpf portal which provides the customers with the knowledge and skills to make informed decisions at major milestones of their life and the Biometric e-Counter which helps the customers who have problems remembering passwords to be able to perform their transactions online.

For the years ahead, the Board will continue to explore and introduce more initiatives to improve work processes and implement the right systems and technologies to meet customer’s new demands & rising expectations.