The 2013 CCAS Symposium will be held this year on Sept 4th and 5th, 2013 at the Grand Copthorne Waterfront hotel located at 392 Havelock Road, Singapore.
This year’s theme is “In Pursuit of Excellence”.
Service Excellence is the ability to surprise our customers by going beyond their expectations and creating a ‘unique’ experience and feel for them. The Symposium will show you how the Pursuit of Excellence can be achieved based on the current market and social trends.
Discussions and forums including updates of the latest strategies in the industry will also be conducted.
List Of Speakers:
Customer Contact Management Association (CCMA)
Chan Fok Yee
Customer Relationship Management and
Contact Centre Association Of Malaysia (CRM & CCAM)
Founder & Stratagic Advisor
Teledirect Pte Ltd
E-Pay (M) Sdn Bhd
Tan Jin Haw
Associate Research Director
Gjk Asia Pte Ltd
Futuregen International Pte Ltd
Lavaworks Pte Ltd
Academic Manager, School of Hospitality | Republic Polytechnic