Call Center Presentation: Tips for Operators

Since I am in Singapore, I could not deliver my presentation on how monitoring your call center enhances productivity. This is going to be presented at the PhilCall SME Call Centers Vendor’s Day on Oct 17, 2008 at the CICT-NCC Building on CP Garcia Ave, Diliman QC.

So the next best thing is to record my presentation and upload it here 🙂

 

Transcript: TWIS.org August 21, 2007

Justin: Disclaimer! Disclaimer!

Drenched, burning up, hyperventilating, laughing and crying at the same time in public with potential for delirium and seizures. These are the symptoms reported by a UK teenager after overdosing on too much coffee.

Strangely, we have been hearing reports with a similar symptoms from listening to too much of the following hour of programming. Mocking moderation, one show at a time, we persist with This Week In Science, coming up next.
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