Since I am in Singapore, I could not deliver my presentation on how monitoring your call center enhances productivity. This is going to be presented at the PhilCall SME Call Centers Vendor’s Day on Oct 17, 2008 at the CICT-NCC Building on CP Garcia Ave, Diliman QC.

So the next best thing is to record my presentation and upload it here

Justin: Disclaimer! Disclaimer!

Drenched, burning up, hyperventilating, laughing and crying at the same time in public with potential for delirium and seizures. These are the symptoms reported by a UK teenager after overdosing on too much coffee.

Strangely, we have been hearing reports with a similar symptoms from listening to too much of the following hour of programming. Mocking moderation, one show at a time, we persist with This Week In Science, coming up next.
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Picture shows the Project Management class conducted by Mr Jeffrey Foo at the New Horizons. (L-r) Sumi, Gary, Hang Dao, Janette, Moiz and Jeffrey.

Futuregen was fortunate enough to have caught this great training by Chris Fenney. It was organized by the CCAS (Call Center Association of Singapore). Chris (Picture shown below), i still remember B.E.E.R, Smart Goals and G.R.O.W.

The training was done at the R.E.L.M. on September 16, 2008.