Category Archives: Business Process Outsourcing

Higher Impact Contact Center Services

Be the first to combine Big Data Analytics with in your Contact Center. You get competitive insights from using the Right data and a prediction model to help optimize customer care environments.

Big Data Analytics and Contact Centre services

Big Data Analytics combined with Contact Center Service

A McKinsey study on Building a Data Driven Strategy show that to “…fully exploit data and analytics requires 3 mutually supportive capabilities..”–right data, advanced analytics capabilities and determination to transform the organization.

By engaging our multi-channel (voice, chat, SMS) contact center with over 10 years of experience servicing US, Asian and Australian businesses, you leverage on our vast expertise of managing and engaging with your customer.

By tapping on our skills in business analytics, data center management and Big Data analytics, we can harness the ‘dark data’ from such customer interactions and provide your company with heretofore untapped customer insights.

As an option, we can create predictive models based on mashing your internal data with external data to provide you with a powerful and compelling competitive advantage… or to just optimize business outcomes.

All these for a very reasonable package price.  Minimum term is 6 months and at least 5 agents.  To learn more, talk to our 24×7 online chat operators by clicking at the bottom right corner of our page.

 

Big Data Analytics Applied to Network Operations @ PHNOG event

PHNOG Conference 2016
PHNOG Conference 2016

 

The Department of Science and Technology – Advanced Science and Technology Institute (DOST-ASTI), in partnership with the Philippine Network Operators’ Group (PhNOG), and Trans-Eurasia Information Network (TEIN) Network Cooperation Center (TEIN*CC) will be conducting a one (1)-day Conference with the theme ‘”All over IP’ (AoIP) – touching the different facets of Internet, entwined to our daily lives” on 25 January 2016 at the Marriott Grand Ballroom, Marriott Hotel Manila, Pasay City, Metro Manila.

 

1100 Big Data Analytics Applied in Network Operations Wilson Chua
1130 IXP Next steps (advantages and disadvantages) Daishi Shima/BBIX
1200 Lunch break
130 Management and Sustainability of the IXP – taking it to the next level – Global Examples / DNSSEC Jane Coffin/ISOC, Kevin Meynell/ISOC
200 Internet enabled businesses (challenges/milestones) Rhett Jones/Rise
230 CDNs and Internet traffic Analystics Kam-Sze Yeung/Akamai
300 Role of a Peering Manager Jake Chin/Google
330 Break time
400 Network Security Mon Nunez
430 Internet BCPs Amante Alvaran/Brocade
500 Evolution of the Network Engineer Job Role Ceejay Dideles
530 IOT Benjie Tan
600 Closing

 

Said activity aims to gather participants from the R&D and IT/ICT communities together with the current PhNOG members to discuss the opportunities that can be derived from joining and using the TEIN Network. TEIN is a high speed international research network which provides access to researchers and research institutions within participating countries in Asia and Europe. Through TEIN, international joint research projects pertaining to climate change, remote medical service, remote cultural performances, agriculture, and information technology have been conducted. Local and foreign experts will also share their knowledge and experiences that will enable the continuous development of the Philippine Internet.

On the other hand, Philippines Network Operators Group (PHNOG) is a nonprofit organization established to promote coordination among Network Operators in Philippines. Focus is given to knowledge development of all members as well as the Philippines IT community as a whole through discussions on technical issues/concerns regarding the Internet and network management.

In line with this, we would like to invite you as one of the participants in this one (1)-day activity. Registration for this activity is free. Please take note that the activity only offers limited slots, which will be granted on a first come, first served basis. Deadline for registration is on 15 January 2016. To reserve your seat, kindly register at this link: https://www.apan41manila.com/events/register/xphilippine-network-operators-group-conferenc

Should you have any clarifications, please feel free to contact Mitz Ann N. Montañez at mitz@asti.dost.gov.ph or Marie Antoinette F. Bangabang at meiann@asti.dost.gov.ph. You may also call +63 2 4269760 loc. 1603 / loc.1408.

– See more at: http://www.bnshosting.net/#sthash.plX0krt8.dpuf

Looking to Expand Overseas?

techtalks-2016
techtalks-2016

“What’s up Philippines?  Tech, Startups, Jobs Update”

Come and share what you know.  Or, find out from our panelists and host.

WHAT:   Meetup

Find out what’s new in the Philippine tech, startup and jobs scene.

WHEN:  Saturday, January 9, 2015 – 2:30 pm to 5:30pm

WHERE:  TheCo   Coworking Space

75 High Street, Singapore 179435
Right in the CBD, opposite The Treasury building.   Thank you TheCo! for sponsoring our meetup.

WHO:  All are invited!    For Filipinos and all interested in the Philippine tech, startup and jobs scene.

WHY:  Because you ought to know the latest scoop in “Aldub” nation!  2015 was a banner year for the Philippines.  Come and find out what’s changed, what’s new and not so new.

Register here: https://www.eventbrite.com/e/whats-up-philippines-tech-startup-and-jobs-update-tickets-20059662992?aff=efbnreg

Staff Recruitment using IBM’s Watson AI Analytics?

Watson AI Personality Assessment
Watson AI Personality Assessment

IBM just used Watson to analyze a person’s writing style to determine their personality. Their online demonstration page is  https://watson-pi-demo.mybluemix.net/

The science behind this is based on the fact that  “the frequency with which we use certain categories of words can provide clues to personality, thinking style, social connections, and emotional stress. Several researchers found that variations in word usage in writings such as blogs, essays, and tweets can predict aspects of personality (Fast & Funder, 2008; Gill et al., 2009; Golbeck et al., 2011; Hirsh & Peterson, 2009; and Yarkoni, 2010).”

With the analysis provided, companies can theoretically gain a further insight into potential candidates’ personalities and decide whether they are a fit for the company.